Responsible Gambling

At Smash we take safer gambling seriously. We want players to enjoy their time with us while keeping control of their play. This page explains the tools and measures available to help manage activity, and points you towards support if gambling stops being fun.

Our player protection principles

We promote responsible play by encouraging clear limits, regular account checks and honest self-assessment. We support a practical approach - set boundaries before you start, monitor activity, and step away if you notice problems. If you are in the United Kingdom, consider using national self-exclusion services and local support organisations for extra protection.

Activity-control tools

You can control how you use your account with a set of standard tools:

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Common choices include £10 - £250 daily, £50 - £1,000 weekly or £100 - £5,000 monthly. Limits can normally be increased only after a cooling-off period.

Loss limits

Loss limits let you cap how much you can lose over a chosen time period. Choose a level that keeps your play affordable and sustainable.

Session time and time-outs

Use session reminders and short account breaks if you find play is taking longer than planned. Time-outs from 24 hours up to 6 weeks are a straightforward way to pause gambling without closing your account completely.

Self-exclusion

If you need a longer break you can self-exclude from your account for a set period. Self-exclusion is a serious step and typically prevents access for the chosen duration. If you live in the UK, you can also register with national schemes that block access to multiple operators.

Recognising signs of problematic behaviour

Watch for common warning signs such as spending more than intended, chasing losses, hiding activity from friends or family, or neglecting responsibilities. If you notice these changes, act early by tightening limits, taking a break or seeking support.

Tips for staying in control

Plan your play - set time and money limits in advance. Only gamble with money you can afford to lose. Avoid using gambling to cope with stress or boredom. Talk to someone you trust about your gambling if you feel worried.

Professional help and support organisations

If you need assistance, contact a recognised support service. In the UK, organisations such as GamCare and GambleAware provide confidential advice, practical tools and treatment options. You can also use the National Gambling Helpline for immediate support. If you require professional help, reach out to these organisations for guidance and referrals.